Accidental Benefits

November 19, 2012

by Alex Osorio, Nexus Practice Manager, Data Center – End User Computing

Sometimes the best discoveries are those that happen by accident.  Penicillin was discovered by Alexander Fleming because he didn’t clean up his workstation before going on vacation in 1928.  For one of our customers, it was that his Virtual Desktop Infrastructure (VDI) had become a strategic corporate asset.  Here’s the story.

Our customer had a problem.  He’d found this specialized application for one of the corporate departments that would help them share information and collaborate more efficiently.  It would also help everyone to measurably increase their productivity.  But, after stirring up lots of excitement about the new application in the department, our customer realized that he was in a bit of a predicament.  The application only ran in a Windows 7 environment.  Everyone in the department used Windows XP.

Implementing this wonderful new application would mean new desktops and laptops with a new operating system for every end user.  Existing applications would have to be upgraded to the new environment and end users would have to be trained to use the new operating system.  Our customer sat down and calculated that the cost would be high and that implementing the solution would take nine months.

VDI looked like a good alternative.  So, working with our team, we put together a VDI solution that enabled our customer to roll out the new application in just sixty days.  Department members were ecstatic and our customer was a hero.  But, after a few months more, our customer discovered that his VDI implementation was doing much, much more for him than he’d expected.

  • It saved him lots of money – So much money in fact, that he was able to take those funds and invest them into a new storage and server environment that improved the performance of applications used by the entire company.
  • Software upgrades become a “snap” – With only one software image to manage, upgrades that had taken weeks in the past, took minutes instead.
  • Calls to the help desk were reduced by thirty percent – Users and technical support didn’t have to worry about the idiosyncrasies of the devices and applications anymore – and the calls went away.
  • It increased the security of corporate data – Access to corporate applications and data is provided only through a virtual desktop that is centrally controlled, and the company no longer had to provide laptops to contractors to ensure the security of the system.
  • It enabled the company to provide mobile access to applications and data – VDI made it simple to integrate mobile access for tablets and other wireless devices.

In fact, our customer was so successful, that other business units within the company came to him wanting their own VDI environments!

VDI was a pleasant surprise for our customer.  Initially, it was just a solution to a specific problem.  But VDI’s “accidental benefits” have transformed it from a tactical solution to a strategic corporate asset.

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