A Perfect Ten

January 10, 2013

Imageby Donn Wurts, Nexus Director, Healthcare Practice

In gymnastics, competitors strive to receive a score of “10”.  To receive a ten, the gymnast must perform their routine flawlessly, without even the slightest error in execution or form.

Perfection is also the goal for today’s healthcare organizations.  Propelled by demands for improved patient safety, improved outcomes, government regulations, and payment reform, healthcare organizations must transform existing IT models designed to support business applications (email, billing, simple communications) to ones focused on critical care (electronic health record, clinical collaboration, telemedicine,  bio-medical engineering).  With this transformation, comes the need for not only 100% network and application availability, but also the ability to support key initiatives like those published by the Institutes of Medicine and the Office of the National Coordinator of the American Health Information Management Association that include:

  • Immediate clinician and patient access to health information and data
  • Access to new and past test results
  • Remote ordering of prescriptions, test, and other services
  • Bedside decision support systems that include reminders, prompts, and alerts
  • Secure communication between providers and patients
  • Scheduling systems for providers, staff, and patients
  • Access to federal, state, and private reports

To achieve this information delivery perfection, healthcare organizations will need:

  • The right technologies – Healthcare organizations must implement systems and applications that are designed from the ground up to be redundant, reliable, scalable, and secure.  They must also be easy to manage and maintain and provide the flexibility to support changes in treatments, processes, or the regulatory environment. The right Core Foundation Services.
  • The right processes – Change management, security management and disaster recovery are just a few of the processes that must be altered to ensure 100% information availability.  However, these processes must also be combined with and supported by the “right” management systems and software to guarantee continuous access enabling clinical workflows and information at the point of care.
  • The right people – In many cases, the most significant challenge that healthcare organizations face, is to find the “right” people and trusted partnerships.  Currently, there are just not very many IT professionals whose skill sets combine experience in both healthcare and large system design, implementation, and management.  As a result, many healthcare organizations are turning to companies like Nexus Connected Healthcare that have the clinical experience, methodology, and processes to support them throughout the transformational, almost evolutionary process.

Not many gymnasts reach their goal of a “perfect 10”.  But for healthcare organizations, perfection isn’t just a goal, it’s an obligation.


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