A Perfect Ten

January 10, 2013

Imageby Donn Wurts, Nexus Director, Healthcare Practice

In gymnastics, competitors strive to receive a score of “10”.  To receive a ten, the gymnast must perform their routine flawlessly, without even the slightest error in execution or form.

Perfection is also the goal for today’s healthcare organizations.  Propelled by demands for improved patient safety, improved outcomes, government regulations, and payment reform, healthcare organizations must transform existing IT models designed to support business applications (email, billing, simple communications) to ones focused on critical care (electronic health record, clinical collaboration, telemedicine,  bio-medical engineering).  With this transformation, comes the need for not only 100% network and application availability, but also the ability to support key initiatives like those published by the Institutes of Medicine and the Office of the National Coordinator of the American Health Information Management Association that include:

  • Immediate clinician and patient access to health information and data
  • Access to new and past test results
  • Remote ordering of prescriptions, test, and other services
  • Bedside decision support systems that include reminders, prompts, and alerts
  • Secure communication between providers and patients
  • Scheduling systems for providers, staff, and patients
  • Access to federal, state, and private reports

To achieve this information delivery perfection, healthcare organizations will need:

  • The right technologies – Healthcare organizations must implement systems and applications that are designed from the ground up to be redundant, reliable, scalable, and secure.  They must also be easy to manage and maintain and provide the flexibility to support changes in treatments, processes, or the regulatory environment. The right Core Foundation Services.
  • The right processes – Change management, security management and disaster recovery are just a few of the processes that must be altered to ensure 100% information availability.  However, these processes must also be combined with and supported by the “right” management systems and software to guarantee continuous access enabling clinical workflows and information at the point of care.
  • The right people – In many cases, the most significant challenge that healthcare organizations face, is to find the “right” people and trusted partnerships.  Currently, there are just not very many IT professionals whose skill sets combine experience in both healthcare and large system design, implementation, and management.  As a result, many healthcare organizations are turning to companies like Nexus Connected Healthcare that have the clinical experience, methodology, and processes to support them throughout the transformational, almost evolutionary process.

Not many gymnasts reach their goal of a “perfect 10”.  But for healthcare organizations, perfection isn’t just a goal, it’s an obligation.

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It’s all about Culture

April 23, 2012

This video highlights Waheed Choudhry, Nexus President and COO, discussing how our people really do make the difference. It’s not just a slogan – we really do live by that here at Nexus.

To broaden this discussion, I did some quick research on what makes for a strong corporate culture in other companies. Here are a few key ideas that were common themes among business leaders and inspirational speakers when it comes to developing your company’s culture:

1. Hire the right people. Avoid tricky interview questions designed to induce stress or to get into an candidate’s head.  Instead ask behavioral-type questions, and be direct about what you’re trying to get out of the question when you interview candidates. You’re not looking for people who interview great; you’re looking for people who can do the job great. Hire the best talent you can find – if employees respect a co-worker’s talent and skills, personality conflicts are a lot less likely.

2. Empower those people to do their jobs well. Give your employees the tools they need to do the job. This may be communication tools like instant messaging and video conferencing. It can also mean a company intranet or other collaborative and file-sharing tools. And it certainly includes job-relevant training. But beyond that, you have to trust the people you hired to do the job you’ve given them. Put as much decision-making authority in each employee’s hands as you can. Coach your staff on how you make decisions and them leave them to do it, offering guidance and course correction when necessary.

3. Lead by example – and be consistent. Have a clear, realistic and strategic vision for how the company will grow and compete in the marketplace. Let each employee know how their contribution matters. Employees want to feel they are making a difference, so be sure to share the vision. Good leaders are also willing to roll up their own sleeves, particularly during tight deadlines or challenging times.

4. Celebrate the wins. It is essential to establish ways to recognize and/or compensate for performance. You have to make it so that winning is better than not winning. Basically it comes down to this: teams that focus on winning usually do and teams that try not to lose most often lose. So, make the goal to win, set things up so everyone can win and make winning a good thing.

At Nexus, we foster a culture of success, family, and fun. Our associates work hard, but we also believe in a strong balance between work and home life. And we believe strongly in giving back, as well. Our teams routinely participate individually and in groups in volunteer days and community activities.

What does your company do to foster a strong culture and team spirit. Share some ideas in the comments section below!

 


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