– by Mike Heiman, VP of Engineering
One of the services that is becoming very popular with our customers is our hosted collaboration service – Nexus Connected Collaboration (NCC). The service is based on the Cisco collaboration suite and integrates voice, video, web conferencing, messaging, mobility, and customer care. It also includes our next generation wide area network (WAN) service – Nexus Connected Next Generation WAN. Nexus Connected Next Generation WAN automates more than 50 network management functions, allowing companies to provision remote teleworkers, branches, and retail offices world-wide.
Many of our existing customers chose NCC as a way to expand their existing premise-based Cisco collaboration solution to new sites without spending precious capital dollars. However, once they began to use the service, they realized that NCC provides much more than just a way to conserve their capital. The NCC solution is not new technology – it’s a new consumption model. It also:
- Gave their businesses greater flexibility – With NCC, our customers were able to integrate remote staffers and contractors as well as personnel and sites secured through corporate acquisitions quickly and easily. Instead of weeks or even months of planning, design, and implementation, our customers can add new users in just minutes.
- Saved money– Using NCC, our customers didn’t have to overprovision existing systems to accommodate growth. Instead, they pay only for the services they use, when and where they need them. Additionally, NCC removes the need for additional maintenance contracts and the time-consuming process of software upgrades. Keeping things running and up-to-date is our job!
- Enabled IT staff to be more productive – Our customers love the fact that their staff can now concentrate on deploying new technologies that will differentiate them from their competitors, not the mundane tasks of deploying and provisioning basic voice, data, and web services. Using NCC’s management interface, adding users is a snap – and a task that is easily handled by customer service or administrative personnel.
Finally, our customers like the way that Nexus Connected Next Generation WAN (which uses military-grade encryption and has a full Public Key Infrastructure with automated certificate maintenance) combines with NCC to extend corporate collaboration services to trusted third parties (suppliers, contractors, customers) without supplying them with access to internal systems.
Both new customers and existing on-premise customers are finding value in the fact that the same Nexus deployment and managed services teams are supporting them regardless of solution model. NCC is fast becoming one of our most popular service offerings. It’s easy to deploy, saves money, is secure, and, most importantly, provides our customers with the flexibility they need to grow.