– by Tom Lyon, VP of Managed Services and Shane Roberts, Director of Managed Services
A member of our staff at Nexus was surprised to discover that his family of four had consumed 8.26GB of data in just one month. After interviewing family members, it was pretty clear that the culprits were streaming and downloaded video along with Pandora radio. But his experience got me thinking about the number one issue our customers talk about when we ask them to name the biggest network management problems they face. Almost without fail, it’s how to deal with all of the consumer smartphones and tablets that are proliferating on their networks.
Our customers, and our own experience here at Nexus, tell us that allowing users to BYOD (Bring Your Own Device), significantly impacts the network infrastructure in three main areas:
- Bandwidth – If four consumers can use 8.26GB of data in one month, how much more will an executive, sales person or field technician generate that uses TelePresence to stay in touch, views high-quality 1080p video, and downloads multimedia documents like PowerPoint presentations, brochures, and comprehensive reports? Our experience, and that of many of our customers, is that users consume bandwidth almost as fast as it is installed. We’ve found that providing the bandwidth users need at a cost the company can afford requires an approach that includes policy (limiting devices or types of traffic), technology (bigger pipes, improved infrastructure), and operational improvements (better tools, more efficient processes).
- Security – It’s just a little scary to realize that the Vice President’s “business” tablet is also a toy for his/her nine-year-old son or daughter. And, that both of them are probably making the four biggest smartphone/tablet security mistakes:
* Downloading apps from unverified sources
* Using an unlocked device
* Using a device without a password or using a password that’s simple to break
* Failing to keep the device’s OS updatedIT professionals know that it’s difficult to change user behavior.
Therefore, it’s protecting the network that’s key. We’ve found that single sign-on, context-based access rights, and SSL VPN’s – along with policy – can help insure that a nine-year-old’s mistake doesn’t result in a network intrusion.
- Storage – To users, storage is like bandwidth – the more there is, the more they’ll consume. However, all of that video, all of those documents have to be stored somewhere. And for companies that must comply with Sarbanes-Oxley and other state and Federal laws, simply deleting all of the video isn’t an option. We’ve helped our customers – and ourselves – to manage the storage storm by implementing robust storage area networking solutions and using virtualization to help cap costs.
Mobile devices aren’t going away. And, since companies can’t just stay on an unlimited data plan with their wireless vendor to cap mobile data costs (like our colleague), it’s important to prepare for their impact on network bandwidth, security, and storage.
Information on Nexus solutions that can help solve BYOD issues is available at:
Meet the Demands of End Users
Keeping Up with Bandwidth Demands
The Role of the Network in Data Center Virtualization
Overpaying for Your Communications Infrastructure
Managed Services Provides a Predictable Cost Model