As IT and communications infrastructure implementation, integration, monitoring and management become more complex, companies need to consider the advantages of selecting a managed services partner. The true goal of business and IT alignment is for IT to focus on how the business can use technology to support its goals and objectives—not just to maintain and support the systems it relies upon to do so. At the rate of technology advancements that require new skill sets, incorporating managed services to boost internal IT skills can be a very cost-effective choice.
According to Frost & Sullivan, “Managed services can empower the enterprise to more effectively leverage IT investments for a competitive advantage. A trusted partner with superior voice and data expertise can become a powerful extension to internal IT staff, saving money and ensuring more efficient and effective infrastructure operation and management.”
Some of the benefits a managed services partner can provide to your businesses include:
Diverse and Comprehensive Expertise: Through rigorous certifications and extensive experience, managed services providers have typically acquired a broad spectrum of technology expertise. As technologies evolve, they focus on expanding their skill sets and competencies to remain competitive. This positions them well to manage complex, multi-vendor communications environments.
Proactive Infrastructure Monitoring and Management: Rather than resorting to reactive infrastructure management processes that address issues after downtime and inefficiencies occur, the right partner can reverse this trend that results when IT staffs are overwhelmed and under resourced. Managed services providers typically deploy remote monitoring and diagnostics technologies that enable them to detect and prevent potential network failures and resolve issues immediately. With a technical and customer service staff available around the clock, they’re often better equipped to provide flexible and reliable network management capabilities.
Predictable Costs and Quality of Service: Managed services deliver predictable network performance at predictable costs, greatly reducing the risk for the business. Service-level agreements (SLAs) commit the managed services provider to a certain level of quality of service that may be difficult to achieve using internal resources.
Economical Scalability: With managed services, businesses can scale infrastructure management capabilities more economically, by leveraging their partner’s extensive NOC capabilities and experienced staff to economically scale based on customer demand. In this manner, adding capacity or new technologies would typically entail predictable incremental increases in monthly charges instead of hiring new staff and lobbying for a major resource allocation.
Managed services help businesses accomplish the following objectives:
- Increased IT effectiveness through division of labor and sharing of responsibilities with the managed services provider based on core competencies and skills.
- Reduced HR issues due to the managed services partner’s ability to answer the need for evolving skill sets related to advanced technologies.
- Gain efficient knowledge transfer from the managed services partner’s expertise and skills based on similar projects implemented for other customers.
With communication and infrastructure technologies at the fore to help companies create competitive advantages, adding a managed services partner to your IT arsenal can provide impressive results much easier than when you try to do everything on your own.