Have you ever walked away from your desk for a few minutes, come back, and find that the call you have been waiting for came, and went to voicemail? Have you ever been on that important conference call that is running long, and you have to leave for your next appointment? Do you ever sit on your cell phone, in the office, completing the remaining 45 minutes of the conference call you are on just so you don’t interrupt the call by hanging up and dialing back in? We at Nexus used to, until we deployed Mobility and Single Number Reach.
Over the past few months, Nexus has been enabling the field sales force with new productivity tools and enhancements that were gained as a result of the investment Nexus made to refresh our internal systems.
Mobility
The Mobility feature provides the ability for a user to transition telephone calls from desk phone to cell phone, and from cell phone to desk phone, without interruption or disconnection. Providing this feature allows our users to move more freely in and out of the business. “The best part about single number reach for me is not having to disconnect from a conference call when I leave the office. I just hit my mobility button; send the call to my cell phone, and no one knows that I am headed out,” commented Dave Elsner, Vice President of Sales and Marketing for Nexus.
Single Number Reach
Single number reach enables system users to publish a single phone number to clients, partners and others, and build a find me list that can simultaneously ring multiple phones, such as a cell phone, home office phone, or any other phone. For our sales organization, this means that customers can more often connect with them rather than voicemail, resulting in better customer response time, leading to overall better customer satisfaction.
Some of the financial benefits Nexus is gaining as a result: reduced cell phone plan usage as a result of users being able to transparently take the call they are on back to their desk phone. This significantly minimizes the number of users sitting on cell phones in the office. We are also experiencing fewer calls to voicemail, which not only reduces the number of callers ending up in voicemail, but also reduces email storage capacity impact.
To learn more about how your business can save money and increase productivity with features such as Single Number Reach and Mobility, contact your account team.
