NexusCare Managed Service is a support solution set that is designed to provide technical assistance for trouble escalation and resolution when an organization’s in-house staff needs assistance for Service Incident management. The service is not intended as a day-to-day administration of Service Change (Moves/Adds/Changes/Patches/Upgrades) service. The organization is still responsible for the day-to-day operations, system administration, and system back-up.
The following are the various types of services provided by the NexusCare Managed Service:
- Service and Support – Block of Hours: This solution is designed to provide technical assistance for trouble remediation, escalation, and resolution when the client’s in-house staff needs assistance for Service Incident management. This service can also be intended as a day-to-day administration of service change service. This service emphasizes non-specific work objectives.
- NexusCare Connect: Combines the flexibility of a pre-paid block of hours with a newly invented and highly secure SSL/VPN technology for rapid connections, reduced remediation times, and basic up/down monitoring of specific servers and infrastructure.
- NexusCare Connect Prime: This service ensures maximum device up-time and availability by providing remediation services independent of block of hours account balance. It provides remediation services based on time length of contract. This services also offers flexible billing terms, discounts based on volume contracts, and SSL/VPN based up/down monitoring.
- NexusCare PRO Monitoring: Based on NexusCare Connect Prime, this services provides significantly enhanced proactive monitoring services for LAN/WAN and Unified Communications platforms. 24×7 proactive monitoring and incident remediation allow customers to focus on organizational objectives.
NexusCare assists in significantly accelerating your return on investment by providing you:
- Proactive Monitoring: conducted in-house or is not a service requirement.
- Configuration Management: from archiving to active configuration, NTAC has all the tools and experience needed to maintain a stable and predictable networking environment.
- Service Changes: routine moves, adds, changes, deletions, and upgrades can be implemented quickly and efficiently via built-in contract pricing.
- 24×7 Incident Support: Nexus Technical Assistance Center (NTAC) engineers know your network which will save you time and effort. NTAC supports the network solution, not just the device. NTAC experts manage escalations to Cisco TAC or 3rd party manufacturers on behalf of you. The incident is handled from ticketing to resolution via NTAC regardless of technology.
