Contact Center Organizational Benefits

A unified communications platform provides all aspects of command and control through a rich network platform that transcends any single point solution in the market today. It lays the ground work for a success, all encompassing strategy to measure and manage communications throughout an enterprise; wherever and whenever by anyone anytime.

Whether you are big or small the underlying business principles are the same. The “golden rule” is no longer good enough. Now customers want the platinum rule; “treat me the way that I want to be treated…not the way that you want to be treated.”

The life blood of your company is your customer. There are many choices in the market today. Customers not only buy on price but they buy on “feel”; how they feel about their experience with your company. If customers cannot reach you, when and how they want to interact, they will go to the competition.

Your customer wants to reach you through a variety of media, phone, email, website. The contact center is your central point of contact with your customers. Nexus offers a broad range of contact center solutions – addressing the needs of contact centers from small to large; from loosely structured groups with informal agents to organizations with dedicated agents; from contact centers with straightforward applications serving single customer types to those with complex applications serving a wide variety of customers.

Data Protection Organizational Benefits

Data protection is a concern for all organizations. With security threats increasing in number and sophistication, organizations want to gain protection, control, and visibility over their security systems, preventing incidents and threats that disrupt productivity, impact customer relationships, and erode profits. Government regulations concerning the protection of information also add to the growing emphasis on data protection.

Organizations want to align security policy to their business requirements, while having the agility to adapt easily as needs change. Integrating security into the network enables security professionals to control, deploy, and enforce policies according to business requirements, remaining secure yet flexible and agile.

An integrated approach improves efficiencies throughout the organization and enables greater employee productivity. IT departments can proactively respond to incidents and mitigate threats, rather than reacting to individual threats as they occur.

A systems approach to data protection results in improved value of your investment over time, because it’s more flexible and enables security policy to more quickly change and keep up with changing organizational objectives.

Nexus offers a self-defending network that uses the network to identify, prevent, and adapt to threats from internal and external sources. It simplifies the security environment through tight integration, comprehensive security, increased end-to-end visibility, and improved total cost of ownership. All components of the network – the secure network platform, advanced services and technologies, and operational management and policy control – play a part in securing the networked environment.

For additional information regarding Data Protection, visit: http://www.nexusis.com/technologies/dataprotection.asp.

Check out the Nexus Partners Page

We are proud of our partnerships with several leading communications providers, including Cisco, Microsoft, and NEC Unified Solutions.

If you haven’t done so already, we encourage you to visit the Nexus Partners page at www.nexusis.com/about/partners.asp.

 

Nexus Professional Services

Nexus is focused on providing the Professional Services engineering and support expertise to meet the requirements of today’s advanced technology solutions. Our expertise with converged networks, security, wireless, voice, video, data, and Unified Communications, coupled with our strong partnership with technology leaders Cisco, NEC, and Microsoft, enables us to deliver a wide range of organizational technologies from a simple telephony system to the most robust IP Call Center networks.

With advanced technologies now a key strategic organizational asset, the need for higher availability, security, and reliability has increased significantly. Delivering the services to meet these needs and maximize the benefits of a converged, complex network requires specialized expertise leveraging consistent, proven processes and methodologies.

Our Professional Services objective is to align your organizational and technical requirements through a six phase technology solution lifecycle: prepare, plan, design, implement, operate, and optimize. This proven lifecycle services methodology enables effective, efficient deployment of advanced technologies with minimal disruption to business, and maximum benefit and return on your investment.

More New Features at nexusis.com

We appreciate our clients taking the time to visit www.nexusis.com. One of our company goals is to bring you the most informative and innovative website possible. Based on your feedback, we have added another feature to the Nexus website.

On most of our Technologies pages, we have added a Resources section at the bottom. This section provides you access to white papers, videos, and other media in that particular technology. We encourage you to view these resources.

As always, if you have any questions or feedback, please send us an email at mktg@nexusis.com.

Top Myths of Unified Communications

As voice, video, data, and mobile networks have begun to converge, more organizations are seeing the value of deploying unified communications solutions-including unified messaging, voicemail, contact center solutions, audioconferencing, video conferencing, and Web collaboration; and integrated communications and mobility solutions that use presence information.

Myth #1: You should wait to deploy Unified Communications until the standards are more mature.

Reality: Fundamental standards for Unified Communications are already in place, and APIs for smooth integration with third-party applications will continue to emerge. In the world of technology, it can often take less than a year for a standard to become obsolete. In the case of Unified Communications, most of the critical standards and APIs are already well established.

Myth #2: Implementing Unified Communications is more expensive than maintaining a traditional TDM communications system.

Reality: IP phones initially seem more expensive when compared to traditional circuit-switched key systems and enterprise phones. But with IP phones, the intelligence resides in the actual phone rather than in set-line cards within enterprise and key system controllers; which can give the appearance that the bulk of the solution cost is tied to the endpoints. You see a higher phone cost for VoIP, rather than the comparison cost based on averaging the line card and the phone costs for the enterprise.

Unified communications solutions are proven to offer lower total cost of ownership (TCO) and high ROI. The typical IP phone today costs the same or less than an equivalent digital desk phone set. When you factor in the lower overall TCO that results from running unified communications for voice, video, data, and mobility, a Unified Communications solution can save you a substantial amount of money and measurably increase employee productivity.

Myth #3: There is no single compelling application for Unified Communications today.

Reality: Just as there was no single reason for the adoption of the Internet, there is no single reason to adopt Unified Communications. There are many applications available today that cut costs, increase productivity, and improve customer satisfaction. The true power of Unified Communications lies in the convergence of voice, video, data, and mobility applications. As employees’ workspaces extend beyond the desktop, work can be done anywhere, at any time, on any device. The architecture allows applications to be integrated with your existing applications, from e-mail, CRM, and calendar systems to vertical applications such as inventory lookup, hotel wake-up calls, and school attendance.

In fact, because Unified Communications expands where, when, and how employees can collaborate, it extends the flexibility that companies can offer employees, customers, partners, and suppliers in terms of all the applications that they use. Productivity applications such as remote access, conferencing, scheduling, and more all benefit from the flexibility that Unified Communications provides.

Myth #4: Unified Communications systems are less secure than systems that combine unified and traditional communications.

Reality: The sentiment seems to be, “When was the last time an Internet worm took down your PBX?” But the real myth is that hybrid systems are more secure than end-to-end Unified Communications solutions. Security is an important issue, whether or not you are running voice on your data network.

With PBX systems, you have to protect against toll fraud, masquerading, and war dialing. And with traditional systems, unauthorized access or eavesdropping can often be accomplished with a simple pair of alligator clips.

Unified Communications can be as secure, or even more secure, than traditional PBX systems because they combine Unified Communications security techniques with network security technologies enabling all aspects of the network to work as a secure, unified system.

Myth #5: Deploying Unified Communications means losing your investment in traditional voice solutions.

Because all companies already have a voice communications system of some kind, many people think that a movement to Unified Communications means throwing away all the money they’ve spent over the past 10 or 20 years building that voice infrastructure.

Reality: Unified Communications solutions offer migration at your preferred pace. In the Unified Communications world, voice is an application on the network, available from anywhere in the network, independent of location. For example, a multi-site business may deploy call-control software only at its central site, then enable the remote sites to access the service remotely over the network.

In the end, every supplier in the industry agrees that the piece of sheet metal called a PBX that is bolted down in the basement today will disappear eventually – no boxes, no shelves, no line cards, no ports. In its place will be a network that supports voice, video, data and mobility applications from any location using any device whenever employees need to collaborate.

Nexus Website – New “Walk-In” Feature

As was posted last week, Nexus recently launched its newly redesigned website. Based on our commitment to add new features regularly to the site, we are proud to announce the addition of the “walk-in” feature. This feature provides the viewer a short video of one of our executives, in this case, Dave Elsner, presenting a quick overview of Nexus and our main message of “Connect Collaborate Create.”

We encourage you to take a look at this new feature. Keep in mind, that unless you clear your cookies within your browser, you can only view this feature once a month.

Nexus Wins Three Awards at Cisco Partner Summit

We are proud to announce that we were the recipients of three Cisco Partner Summit awards including:

• U.S. Globals and National Commercial Partner of the Year
• U.S. and Canada Regional West Commercial Partner of the Year
• U.S. and Canada Regional West Cisco Capital Partner of the Year

Along with these three awards, we have won NINE Cisco awards over the past four years. That puts us in the elite company since only two other companies can make that statement.

Look for additional information on these awards to come out shortly.

Have Your Next Virtual Meeting at Nexus

Experience the next generation of collaborative meeting. Connect, Collaborate, and Create using Cisco TelePresence at Nexus.

Nexus designs and supports voice and data networks for clients in commercial, enterprise, and public sector organizations all over the world. We have become expert in many new collaboration technologies, not because we sell the products, but because we have implemented them internally to increase our own productivity and efficiency.

We have developed best practices for many of these technologies and our client base has grown considerably. Over the past 25 years, we have expanded our organization to over 325 employees at 12 offices in five states to support our clients. With growth, we are impacted by the same travel costs and decision delays as everyone else. A choice was made to leverage our growing data network and our partnership with Cisco to extend our reach around the globe.

Nexus implements Cisco TelePresence

Today, our virtual conference room extends to include four key locations:

• Valencia, CA (Nexus Headquarters)
• Pleasanton, CA
• San Diego, CA
• Tustin, CA

We have installed and deployed more than 100 Cisco TelePresence units globally both for Cisco and our clients. Utilizing Business-to-Business networking technology, we have the ability for instant face-to-face meetings to any of our TelePresence sites. We expect to join Cisco’s global TelePresence network later this year and will then have access to virtual conference rooms all over the world.

Don’t fly to your next team meeting, have it hosted at Nexus

Using Cisco TelePresence, you can meet virtually in person and save time, money, and the environment. Talk to your local Nexus representative about scheduling a group meeting utilizing our virtual conference room. Experience for yourself how this unique technology can transform your business and increase productivity in your organization. Cisco TelePresence at Nexus…the only way NOT to fly!

Nexus Certifications and Awards

DID YOU KNOW?

Nexus Certifications

Nexus is a Cisco Gold Certified Partner. Cisco Gold Certified Partners have attained the broadest range of expertise across multiple technologies by achieving all of the following four advanced specializations: Unified Communications, Routing and Switching, Security, and Wireless LAN. In addition, Gold Certified Partners have integrated Cisco Lifecycle Services into their offerings and demonstrated a high level of customer satisfaction.

Specializations

Cisco specializations reflect a partner’s skills depth in a particular technology. By achieving specializations, Nexus has proven that it has the sales, technical, and lifecycle services expertise to plan, design, implement, and operate business solutions in customer environments. Nexus holds several specialization certifications from Cisco. Those technology certifications include:

• Advanced Routing & Switching
• Advanced Security
• Advanced Unified Communications
• Advanced Wireless

Master Unified Communications Specialization

 In 2007, Nexus achieved the Master Unified Communications Specialization from Cisco. This designation recognizes Nexus for its in-depth sales capabilities, technology skills and service offerings, as well as proven experience and investment in the training and personnel needed to meet the growing global demand for highly sophisticated, applications-based unified communications solutions.

Authorized Techology Partner (ATP)

The objective of the Cisco Authorized Technology Provider (ATP) Program is to bring emerging technologies to market. As a particular technology progresses along the adoption curve and becomes more standardized, it can evolve into a specialization. ATP offerings not only help define the necessary knowledge and skills to bring emerging technologies to market, but also provides a program to support the services required for a particular technology.

Nexus is also a Cisco Authorized Technology Partner for following technologies:

• TelePresence
• Customer Voice Portal
• Rich Media Communications
• Unified Contact Center Enterprise

 Awards

Nexus has achieved numerous milestones and awards from Cisco including:

• 2006 U.S. Vertical Select State and Local Government Partner of the Year
• 2006 West Area Advanced Security Partner of the Year
• 2006 West Area Best Overall Commercial Partner of the Year
• 2006 Cisco Customer Satisfaction Excellence Award
• 2005 U.S. and Canada Commercial Partner of the Year
• 2005 West Area Voice Applications Partner of the Year
• 2004 U.S. IP Communications Partner of the Year